FAQs

Care Memo is available by invitation only via a mobile app or browser on a computer. With it, you can access information and communications about yourself or someone you care for directly from a healthcare professional or facility.

Care Memo helps you stay connected with the Care Team and gives you direct access to the most up-to-date information about your health or the health of your loved one. You can:

1. Check messages from the Care Team so you're always on the same page.
2. Contact a member's Care Team. You can call or message them. 
3. Read After Visit Summaries, where you can find the Care Team’s most recent updates and notes.

Care Memo requires you to have an invitation to join. Please contact your healthcare professional and they can send you a personalized invitation, allowing you access.

If you signed up using a Care Memo account, simply select Forgot Password and enter the email you used to register. We will send a link to that email that will allow you to create a new password. If you used Google to sign in, you will need to reset your password with Google.

Click here to learn how to set up a Care Memo account on your computer.

Click here to learn how to set up a Care Memo account on your phone.

Learn about the Care Memo app and get troubleshooting tips for error messages and other issues.

Said simply, a Caregiver can do most things that the Active Care Recipient (patient) can do including add tasks, add documents, and add contacts. A Helper can only see the data in Care Memo and cannot add any new data (e.g. can’t add a new document).

As an Active Care Recipient (member), if you would like additional loved ones added to the app, simply click the Invite Care Team button on the Home screen. This will bring up a screen where you can invite another person by manually entering their name and phone number or selecting someone from your phone contacts. You will then be taken to a screen where you assign either a Helper or Caregiver role to this person. A Helper has limited read-only access where a Caregiver has full access to the app. The last step is to check a box authorizing the sharing of your health information with this person in the Care Memo app. You will have the opportunity to renew authorization once a year. 

As a Helper or Caregiver, if you would like additional loved ones added to the app, simply message the Active Care Recipient (member) and ask that they consider adding the person(s) to their Care Team. You may also message the professional caregiver(s) on the Care Team. The professional caregiver will start the process to invite them to the app, which may require requesting documentation such as a Power of Attorney or Release of Information. NOTE: This functionality may not be available to all users.

No. Individuals must be members of the Care Team to send or receive messages in Care Memo.

As an Active Care Recipient (member) you can remove an individual from your Care Team by clicking on their name within the Care Team section of the Home screen. Then select the “Remove From Care Team” button. 

As a Helper or Caregiver, please message either the Active Care Recipient or the APC to coordinate removing an individual from the Care Team.

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​​As an Active Care Recipient (member), you are unable to remove yourself from the Care Team.

As a Helper or Caregiver, to remove yourself from a Care Team, click on your name within the dashboard’s Care Team section. Then, select Leave Care Team from your details page. This will remove you from the Care Team that was selected.

As an Active Care Recipient (member) or Caregiver you can add a document by navigating to the Documents tab and clicking the Add File button. You will then be asked to select between taking a photo, selecting a photo, or selecting a file.

From the Documents list, open the document you would like to share with the preferred method and share the document. NOTE: This functionality may not be available to all users.

If you have a question about information within the After Visit Summary document, you can message the professional caregiver(s) within the Care Team with your question, and they will reply.

Care Memo uses best practices in data privacy and security to protect your documents and information. We never sell your data, and our platform is HIPAA compliant with HITRUST certification.

As an active care recipient (member) or caregiver, you can add contacts from your address book or manually enter them in the Contacts section. As a helper, if you would like to add a new contact, please send a message to the member or caregiver with the contact details and they can add it to the Care Memo contacts section. NOTE: This functionality may not be available to all users.

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No. Removing a contact from the app does exactly and only that. The contact will still be available on your phone. NOTE: This functionality may not be available to all users.

As an Active Care Recipient (member) or Caregiver, if you have not yet created a task from the home screen, simply select the Create Tasks button. Give your task a name and add any information you like such as notes, a due date/time and if the task is repeating. You can then assign the task to yourself, a Caregiver or Helper on the Care Team. Hit save and that’s all there is to it. You can also create a new task by navigating to the Tasks tab and selecting Create Task, or from the home screen clicking the + button in the upper right corner of the screen and selecting New Task.

Helpers cannot create a new task, but they can be assigned tasks by the Active Care Recipient or by a Caregiver.

To mark a task complete, simply scroll to the Tasks section of the home screen and click on the checkbox to the left of the task itself. You can also mark a task complete by navigating to the Tasks tab and clicking on the checkbox to the left of the task. NOTE: An Active Care Recipient (member) or Caregiver can mark any task complete. A Helper can only mark tasks assigned to them complete.

For each task, you can easily create a reminder by selecting the Add Reminder button. Set the reminder for when you want it, either On Time or up to a Day before. Be sure to enable Care Memo notifications on your device. For more details on how to set up notifications on your device, visit:

‍https://support.google.com/android/answer/9079661?hl=en

https://support.apple.com/guide/iphone/change-notification-settings-iph7c3d96bab/ios

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As an Active Care Recipient (member) or Caregiver, you can edit any task, including who it is assigned to.

As a Helper, you can only edit the schedule and reminder of tasks assigned to you.

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As an Active Care Recipient (member) or Caregiver, you can remove a task by clicking on the task itself to open the task detail screen. From the task detail screen, select Remove Task.

Helpers cannot remove tasks. 

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We would love to hear from you! From settings, select the Share Feedback option, which will allow you to email us your feedback. 

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Like many software companies, Calm uses some open source software components in our products. For a list of open source components in our distributed software, please visit our OSS page.