Care Memo is available by invitation only via a mobile app or browser on a computer. With it, you can access information and communications about yourself or someone you care for directly from a healthcare professional or facility.
Care Memo helps you stay connected with the Care Team and gives you direct access to the most up-to-date information about your health or the health of your loved one. You can:
Check messages from the Care Team so you're always on the same page.
Contact a member's Care Team. You can call or message them.
Read After Visit Summaries, where you can find the Care Team’s most recent updates and notes.
If you signed up using a Care Memo account, simply select Forgot Password and enter the email you used to register. We will send a link to that email that will allow you to create a new password. If you used Google to sign in, you will need to reset your password with Google.
Said simply, a Caregiver can do most things that the Active Care Recipient (patient) can do including add tasks, add documents, and add contacts. A Helper can only see the data in Care Memo and cannot add any new data (e.g. can’t add a new document).
As an Active Care Recipient (member), if you would like additional loved ones added to the app, simply click the Invite Care Team button on the Home screen. This will bring up a screen where you can invite another person by manually entering their name and phone number or selecting someone from your phone contacts. You will then be taken to a screen where you assign either a Helper or Caregiver role to this person. A Helper has limited read-only access where a Caregiver has full access to the app. The last step is to check a box authorizing the sharing of your health information with this person in the Care Memo app. You will have the opportunity to renew authorization once a year.
As a Helper or Caregiver, if you would like additional loved ones added to the app, simply message the Active Care Recipient (member) and ask that they consider adding the person(s) to their Care Team. You may also message the professional caregiver(s) on the Care Team. The professional caregiver will start the process to invite them to the app, which may require requesting documentation such as a Power of Attorney or Release of Information. NOTE: This functionality may not be available to all users.
As an Active Care Recipient(member) you can remove an individual from your Care Team by clicking on their name within the Care Team section of the Home screen. Then select the “Remove From Care Team” button.
As a Helper or Caregiver, please message either the Active Care Recipient or the APC to coordinate removing an individual from the Care Team.
​​As an Active Care Recipient (member), you are unable to remove yourself from the Care Team.
As a Helper or Caregiver, to remove yourself from a Care Team, click on your name within the dashboard’s Care Team section. Then, select Leave Care Team from your details page. This will remove you from the Care Team that was selected.
As an Active Care Recipient (member) or Caregiver you can add a document by navigating to the Documents tab and clicking the Add File button. You will then be asked to select between taking a photo, selecting a photo, or selecting a file.
As an active care recipient (member) or caregiver, you can add contacts from your address book or manually enter them in the Contacts section. As a helper, if you would like to add a new contact, please send a message to the member or caregiver with the contact details and they can add it to the Care Memo contacts section. NOTE: This functionality may not be available to all users.
As an Active Care Recipient (member) or Caregiver, if you have not yet created a task from the home screen, simply select the Create Tasks button. Give your task a name and add any information you like such as notes, a due date/time and if the task is repeating. You can then assign the task to yourself, a Caregiver or Helper on the Care Team. Hit save and that’s all there is to it. You can also create a new task by navigating to the Tasks tab and selecting Create Task, or from the home screen clicking the + button in the upper right corner of the screen and selecting New Task.
Helpers cannot create a new task, but they can be assigned tasks by the Active Care Recipient or by a Caregiver.
To mark a task complete, simply scroll to the Tasks section of the home screen and click on the checkbox to the left of the task itself. You can also mark a task complete by navigating to the Tasks tab and clicking on the checkbox to the left of the task. NOTE: An Active Care Recipient (member) or Caregiver can mark any task complete. A Helper can only mark tasks assigned to them complete.
For each task, you can easily create a reminder by selecting the Add Reminder button. Set the reminder for when you want it, either On Time or up to a Day before. Be sure to enable Care Memo notifications on your device. For more details on how to set up notifications on your device, visit: