FAQs

Care Memo is available by invitation only via a mobile app or browser on a computer. With it, you can access information and communications about yourself or someone you care for directly from a healthcare professional or facility.

Care Memo helps you stay connected with the Care Team and gives you direct access to the most up-to-date information about your health or the health of your loved one. You can:

1. Check messages from the Care Team so you're always on the same page.
2. Contact a member’s Care Team. You can call or message them. 
3. Read After Visit Summaries, where you can find the Care Team’s most recent updates and notes.

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If you signed up using a Care Memo account, simply select Forgot Password and enter the email you used to register. We will send a link to that email that will allow you to create a new password. If you used Google to sign in, you will need to reset your password with Google.

Care Memo requires you to have an invitation to join. Please contact your healthcare professional or facility and they can send you a personalized invitation, allowing you access.

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Click here to learn how to set up a Care Memo account on your computer.

Click here to learn how to set up a Care Memo account on your phone.

Learn about the Care Memo app and get troubleshooting tips for error messages and other issues.

If you would like additional loved ones added to to use Care Memo, simply message the clinician. The clinician will start the process to invite them, which may require requesting documentation such as a Power of Attorney or Release of Information. NOTE: This functionality may not be available to all users.

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No. Individuals must be members of the Care Team to send or receive messages in Care Memo.

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​​To remove yourself from a Care Team, click on your profile from the dashboard’s Care Team section. Then, select “Leave Care Team” from your details page. This will remove you from the Care Team that was selected.

To remove a loved one from the Care Team, please message the clinician to coordinate.

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From the Documents list, open the document you would like to share with the preferred method and share the document. NOTE: This functionality may not be available to all users.

Care Memo uses best practices in data privacy and security to protect your documents and information. We never sell your data, and our platform is HIPAA compliant with HITRUST certification.

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The most common document delivered from the clinician is the After Visit Summary. To view the list of documents you have received, select Documents from the navigation menu.

If you have a question about information within the After Visit Summary document, you can message the clinician with your question, and they will reply. 

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If you would like to add a new contact to Care Memo, simply send a message to the clinician with the contact details and they will add it to the Care Memo contacts section. NOTE: This functionality may not be available to all users.

No. Removing a contact from the app does exactly and only that. The contact will still be available on your phone. NOTE: This functionality may not be available to all users.

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We would love to hear from you! From settings, select the Share Feedback option, which will allow you to email us your feedback. 

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Like many software companies, Calm uses some open source software components in our products. For a list of open source components in our distributed software, please visit our OSS page.