FAQs

Care Memo is an invitation only app. With it, you can access information and communications about yourself or someone you care for directly from a healthcare professional or facility.

Care Memo helps you stay connected with the Care Team and gives you direct access to the most up to date information about your health or the health of your loved one. With the app, you can:

1. Check messages from the Care Team so you're always on the same page.
2. Contact a member’s Care Team. You can call or message them with one click.
3. Read After Visit Summaries, where you can find the Care Team’s most recent updates and notes.

If you signed up using a Care Memo account, simply select Forgot Password and enter the email you used to register. We will send a link to that email that will allow you to create a new password. If you used Google to sign in, you will need to reset your password with Google.

Care Memo is an invitation only app. Please contact your healthcare professional or facility and they can send you a personalized invitation, allowing you access.

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Click here to learn how to set up a Care Memo account on your computer.

Click here to learn how to set up a Care Memo account on your phone.

Learn about the Care Memo app and get troubleshooting tips for error messages and other issues.

Said simply, a Responsible Party can do most things that the Active Care Recipient (member) can do including add tasks, add documents, add contacts and invite other users to the Care Team. A Supporter can only see the data in the app and cannot add any new data (e.g. can’t add a new document) or invite other people to the Care Team.

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As an Active Care Recipient (member), if you would like additional loved ones added to the app, simply click the “Invite Care Team” button on the Home screen. This will bring up a screen where you can invite another person by manually entering their name and phone number or selecting someone from your phone contacts. You will then be taken to a screen where you assign a Supporter role to this person. A Supporter has limited read-only access where a Responsible Party has full access to the app. The last step is to check a box authorizing the sharing of your health information with this person in the Care Memo app. You will have the opportunity to renew authorization once a year. 

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As a Responsible Party, you’d follow the same steps listed above with a special step to validate your legal role. 

As a Supporter, if you would like additional loved ones added to the app, simply message the Active Care Recipient (member) or the Responsible Party and ask that they consider adding the person(s) to their Care Team. You may also message the healthcare professional on the Care Team. One of your healthcare professionals will start the process to invite them to the app, which may require requesting documentation such as a Power of Attorney or Release of Information. NOTE: This functionality may not be available to all users.

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​​As an Active Care Recipient (member), you are unable to remove yourself from the Care Team.As a Supporter or Responsible Party, to remove yourself from a Care Team, click on your name within the dashboard’s Care Team section. Then, select “Leave Care Team” from your details page. This will remove you from the Care Team that was selected.

As an Active Care Recipient(member) or Responsible Party, you can remove a Supporter from your Care Team by clicking on their name within the Care Team section of the Home screen. Then select the Remove From Care Team button. 

As a Supporter, please message either the Active Care Recipient or the APC to coordinate removing an individual from the Care Team.

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No. Individuals must be members of the Care Team to send or receive messages in the app.

As an Active Care Recipient (member) or Responsible Party you can add a document by navigating to the Documents tab and clicking the Add File button. You will then be asked to select between taking a photo, selecting a photo, or selecting a file.

Care Memo uses best practices in data privacy and security to protect your documents and information. We never sell your data, and our app is HIPAA compliant.

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If you have a question about information within the After Visit Summary document, you can message the healthcare professional(s) within the Care Team with your question, and they will reply.

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As an Active Care Recipient (member) or Responsible Party, you can add contacts from your address book or manually enter them in the Contacts section. As a Supporter, if you would like to add a new contact, please send a message to the member or Responsible Party with the contact details and they can add it to the app. NOTE: This functionality may not be available to all users.

No. Removing a contact from the app does exactly and only that. The contact will still be available on your phone. NOTE: This functionality may not be available to all users.

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As an Active Care Recipient (member) or Responsible Party, if you have not yet created a task, then from the home screen, simply select the Create Tasks button. Give your task a name and add any information you like such as notes, a due date/time and if the task is repeating, as well as setting up a reminder by clicking the “Add Schedule and Reminders” button. You can then assign the task to yourself, a Responsible Party or Supporter on the Care Team. Hit save and that’s all there is to it. You can also create a new task by navigating to the Tasks tab and selecting Create Task, or from the home screen clicking the + button in the upper right corner of the screen and selecting New Task.

‍Supporters cannot create a new task, but they can be assigned tasks by the Active Care Recipient or by a Responsible Party.

For existing tasks, you can click into the Task, then click "Edit", followed by "Add Schedule and Reminders". After setting the schedule, click the "Add your Reminder" button.

 Be sure to enable Care Memo notifications on your device. 

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You can add a reminder while you are adding a new task as well. Please see the instructions in the question above.

To mark a task complete, simply scroll to the Task section of the home screen and click on the checkbox to the left of the task itself. You can also mark a task complete by navigating to the Tasks tab and clicking on the checkbox to the left of the task. NOTE: An Active Care Recipient (member) or Responsible Party can mark any task complete. A Helper can only mark tasks assigned to them complete.

As an Active Care Recipient (member) or Responsible Party, you can remove a task by clicking on the task itself to open the task detail screen. From the task detail screen, select Remove Task.

‍Supporters cannot remove tasks.

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As an Active Care Recipient (member) or Responsible Party, you can edit any task, including who it is assigned to.

As a Supporter, you can only edit the schedule and reminder of tasks assigned to you.

We would love to hear from you! From settings, select the Share Feedback option, which will allow you to email us your feedback.

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